Terms & Conditions

Acceptance Of Terms

Welcome to OTR On The Rise Health Club, operated by Kulture Athletic Club LLC (d/b/a OTR On The Rise Health Club). By accessing this website, using our services, submitting a form, booking an appointment, or opting in to receive communications from us, you agree to these Terms & Conditions.

If you do not agree with these Terms & Conditions, please do not use this website or our services.

Business Information

This website is owned and operated by:

Kulture Athletic Club LLC (d/b/a OTR On The Rise Health Club)
100 Harding St
Berlin, Connecticut 06037
results@otrhealthclub.com
(860) 213-3522
https://otrhealthclub.com

Use Of Website

By using this website, you agree to use it only for lawful purposes and in a way that does not infringe upon or restrict the rights of others.

You agree not to:

use this website for fraudulent or unlawful activity
interfere with the website's operation or security
submit false or misleading information through forms
attempt to gain unauthorized access to any part of the website or related systems

We reserve the right to suspend or terminate access to the website or services if misuse is suspected.

Services

OTR On The Rise Health Club provides fitness, health club, training, recovery, nutrition, and related membership or appointment-based services, including online pre- and postnatal coaching programs. Any information on this website is for general informational purposes and may be updated, changed, or removed at any time without notice.

Nothing on this website guarantees specific fitness, health, or training outcomes, except as expressly set forth in the 20-Pound Guarantee terms below.

Health & Medical Disclaimer

The content, coaching, training programs, and nutrition guidance provided through this website and our services (including "Coach Lex" pre- and postnatal programs) are for general fitness and educational purposes only. They are not medical advice and are not a substitute for professional medical diagnosis, treatment, or care.

You must consult a licensed physician or qualified healthcare provider before beginning, continuing, or modifying any exercise, training, or nutrition program offered through our website or services — particularly if you are pregnant, postpartum, recovering from a C-section or other delivery-related procedure, managing diastasis recti, or have any pre-existing medical condition, injury, or health concern. Programs marketed toward pregnant or postpartum clients are intended to complement, not replace, care from your OB-GYN, midwife, pelvic floor specialist, physical therapist, or other treating provider.

Our coaches are fitness professionals, not physicians, and do not diagnose, treat, or prescribe treatment for any medical condition. Any certification (including pre- and postnatal fitness certification) reflects specialized fitness training, not a medical or clinical credential.

If you experience pain, dizziness, bleeding, shortness of breath, contractions, fluid leakage, or any other concerning symptom before, during, or after training, stop immediately and contact your healthcare provider.

Participation in any fitness, training, or coaching service offered by us is voluntary and undertaken at your own risk. You are solely responsible for obtaining any necessary medical clearance and for determining, together with your healthcare provider, whether a program is appropriate for you.

Appointments, Membership Inquiries, And Forms

When you submit your information through our website, forms, or booking tools, you agree that the information provided is accurate and complete.

Submitting a form or requesting information does not guarantee acceptance, service availability, appointment confirmation, or membership approval.

SMS Messaging Terms

By providing your mobile number and opting in, you agree to receive text messages from Kulture Athletic Club LLC (d/b/a OTR On The Rise Health Club). These messages may include non-marketing messages such as appointment confirmations, appointment reminders, scheduling updates, rescheduling notices, customer care messages, member support messages, and other service-related notifications.

If you separately opt in through a dedicated marketing checkbox, you may also receive marketing text messages such as special offers, promotions, discounts, service updates, and other promotional content.

Message frequency may vary. Message and data rates may apply. Consent is not a condition of purchase.

You can opt out of SMS communications at any time by replying STOP to any message you receive from us. After you send STOP, you may receive one final confirmation message confirming that you have been unsubscribed.

For help, reply HELP or contact us at:

Email: results@otrhealthclub.com
Phone: (860) 213-3522
Website: https://otrhealthclub.com

Carriers are not liable for delayed or undelivered messages.

Payments And Purchases

If you purchase any product, membership, or service from us, you agree to provide valid payment information and authorize us to charge the applicable fees. Payments for online coaching programs are processed by Square, a third-party payment processor; your payment information is subject to Square's own terms and privacy practices.

All prices, fees, and availability are subject to change at any time unless otherwise stated in writing. Discounted or promotional pricing (including any time-limited countdown offer shown on this website) is available only while the offer is active for a given visitor and does not apply once that offer has expired, regardless of a page refresh or return visit.

Refund policies, cancellation terms, and membership-specific billing terms may be governed by separate agreements or checkout terms presented at the time of purchase. Monthly coaching programs are billed on a recurring, month-to-month basis and may be canceled at any time in accordance with the cancellation process communicated to you at enrollment; cancellation stops future billing but does not entitle you to a refund of amounts already charged except where required by law.

The 20-Pound Guarantee

The "20-Pound Guarantee" ("Guarantee") is offered only to clients enrolled in the Flourish & Thrive or 1:1 Premium Coaching online programs ("Eligible Programs"). It is not available with the Gentle Start program or any other service.

To qualify for the Guarantee, a client must, in good faith:

remain continuously enrolled and current on all payments in an Eligible Program for a minimum of four (4) consecutive months from their start date;
complete a baseline weigh-in and/or InBody scan (or another measurement method we designate) at the start of their program;
actively participate in scheduled check-ins and reasonably follow the training and nutrition guidance provided by their coach, to the extent practicable given the client's individual health, medical, and personal circumstances.

If a qualifying client meets these requirements for four (4) consecutive months and has not lost 20 pounds measured from their documented baseline, we will continue providing coaching services under their Eligible Program at no additional charge until the client reaches a 20-pound loss from baseline, subject to the conditions below.

The Guarantee provides continued complimentary coaching only. It is not, and will not be redeemed as, a cash refund, credit, or payment of any kind.

The Guarantee does not apply, and continued coaching under this Guarantee may be declined or discontinued, where:

the client is medically advised against weight loss, or against a specific weight-loss timeline, by a physician or other healthcare provider;
the client becomes pregnant during the guarantee period;
the client does not substantially follow the program, including missed check-ins, non-adherence to nutrition guidance, or significant lapses in training;
the client cancels, pauses, downgrades, or lapses in payment on their membership during the qualifying period;
the change in the client's weight is affected by factors outside our reasonable control, including but not limited to medication changes, injury, illness, surgery, or other medical conditions;
the client provided inaccurate or incomplete baseline information.

Individual results vary based on adherence, starting point, medical history, genetics, and other factors, and the Guarantee is not a representation that any specific client will lose weight at any particular rate. We may request supporting documentation (such as check-in or measurement records) to verify eligibility before honoring the Guarantee. We reserve the right to modify, suspend, or discontinue the Guarantee at any time for new enrollments; doing so will not affect clients who already qualified under the terms in effect on their enrollment date.

Intellectual Property

All content on this website, including text, graphics, logos, branding, images, videos, and design elements, is the property of Kulture Athletic Club LLC (d/b/a OTR On The Rise Health Club) unless otherwise stated.

You may not copy, reproduce, distribute, modify, or use any website content without prior written permission.

Third-Party Links And Tools

This website may contain links to, or embedded content from, third-party websites, booking systems, payment processors, maps, or social media platforms — including Square (payment processing), Instagram (embedded posts), and CRM/communication platforms used to manage inquiries. We are not responsible for the content, policies, availability, or practices of those third parties.

Your use of third-party services is subject to their own terms and policies.

Disclaimer

This website and all services, content, and materials are provided on an "as is" and "as available" basis without warranties of any kind, express or implied, to the fullest extent permitted by law.

We do not guarantee that:

the website will always be available or error-free
messages will be delivered without delay
the website will be free from viruses or harmful components
any specific fitness, health, weight-loss, or training result will come from using our services, except as expressly set forth in the 20-Pound Guarantee terms above

Testimonials, before-and-after photos, and progress data shown on this website reflect the individual experiences of specific clients. They are not a guarantee of similar results, which depend on adherence, starting point, medical factors, and other individual circumstances.

Limitation Of Liability

To the fullest extent permitted by law, Kulture Athletic Club LLC (d/b/a OTR On The Rise Health Club) shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of the website, services, communications, or inability to access the website, including any injury or health complication arising from participation in a training, coaching, or nutrition program.

Indemnification

You agree to defend, indemnify, and hold harmless Kulture Athletic Club LLC (d/b/a OTR On The Rise Health Club) and its owners, employees, contractors, affiliates, and agents from and against any claims, liabilities, damages, losses, and expenses arising from your use of the website, violation of these Terms, or misuse of our services.

Privacy Policy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

Changes To These Terms

We may update these Terms & Conditions at any time. Any changes will be posted on this page with a revised effective date. Your continued use of the website or services after changes are posted constitutes your acceptance of those changes.

Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the State of Connecticut, without regard to conflict of law principles.

Contact Us

If you have any questions about these Terms & Conditions, you may contact us at: