Introduction
Kulture Athletic Club LLC (d/b/a OTR On The Rise Health Club) respects your privacy and is committed to protecting the personal information you provide through this website.
This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, submit a form, book an appointment, communicate with us, or opt in to receive text messages.
Business Information
This website is operated by:
Kulture Athletic Club LLC (d/b/a OTR On The Rise Health Club)
100 Harding St
Berlin, Connecticut 06037
results@otrhealthclub.com
(860) 213-3522
https://otrhealthclub.com
Information We Collect
We may collect personal information that you voluntarily provide, including:
- name
- email address
- phone number
- appointment or booking details
- membership inquiry details
- billing or payment information when applicable
- any other information you submit through forms, surveys, chat, or contact requests
We may also automatically collect certain technical information when you use our website, such as:
- IP address
- browser type
- device information
- pages visited
- referring website
- date and time of visits
- cookies and usage data
How We Use Your Information
We may use your information to:
- respond to inquiries
- schedule, confirm, or update appointments
- provide customer care and member support
- deliver requested services
- process transactions
- send service-related notices
- send SMS communications you opted into
- improve our website, marketing, and customer experience
- maintain records and internal business operations
- comply with legal obligations
If you separately opt in to marketing messages, we may also use your information to send promotions, special offers, discounts, and service updates.
SMS Privacy Disclosure
When you provide your mobile number and opt in to receive text messages from Kulture Athletic Club LLC (d/b/a OTR On The Rise Health Club), we may use your number to send you appointment confirmations, appointment reminders, scheduling updates, rescheduling notices, customer care messages, member support messages, and other service-related notifications.
If you separately opt in to marketing messages, we may also send promotions, special offers, discounts, service updates, and other promotional content.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
You may opt out of SMS communications at any time by replying STOP. For assistance, reply HELP.
Data Retention
We retain personal information for as long as reasonably necessary for business, legal, operational, tax, accounting, or compliance purposes, or until deletion is requested where applicable.
Data Security
We take reasonable administrative, technical, and physical safeguards to protect your personal information. However, no internet transmission or storage system is guaranteed to be 100% secure.
Your Choices
You may:
- opt out of marketing emails by using the unsubscribe link
- opt out of text messages by replying
STOP - request updates or corrections to your information
- contact us regarding questions about our privacy practices
Children's Privacy
This website is not intended for children under 13, and we do not knowingly collect personal information from children under 13 without appropriate legal consent where required.
OTR offers Youth Strength and Conditioning and Athletic Performance programs for athletes ages 10 to 18. For youth members under 18, a parent or legal guardian completes intake, provides emergency contact information, and signs all health and liability forms on behalf of the minor. If you are a parent and believe we have collected information from your child without proper consent, please contact us at results@otrhealthclub.com and we will promptly delete it.
Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, policies, or content of those third parties.
Changes To This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.
Contact Us
If you have questions about this Privacy Policy or your information, contact:
Kulture Athletic Club LLC (d/b/a OTR On The Rise Health Club)
100 Harding St
Berlin, Connecticut 06037
results@otrhealthclub.com
(860) 213-3522
https://otrhealthclub.com
For additional terms governing your use of this website and our services, please review our Terms & Conditions.